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Vice President Operations

La Palma, California
Job Type
15 Feb 2021

Friendly Franchisees Corporation is looking for a high caliber VP of Operations to oversee the operations of our 60+ Carls Jr. locations throughout California.

Position Overview

As a key member of our Operations team, the overall responsibility is to ensure systems and processes are being followed which maximize profitability and efficiency at all locations within a particular geography. Other responsibilities will be as follows:

  • Ensures store budgets and other prescribed metrics are met and takes action to remedy unfavorable events and trends as they occur
  • Follows up on marketing programs and local marketing to initiatives to ensure proper execution and achievement of sales goals
  • Responsible for ensuring all restaurants are exceeding company standards on customer service, food quality and overall operations
  • Meets regularly with multi-unit managers and managers to review performance, share best practices and disseminate information on any areas where we have an opportunity for improvement
  • Participates in all initiatives such as new product launches, new POS system and new customer service guidelines
  • Works with senior management team to identify and implement process improvements
  • Ensure the company is in compliance with all federal, state and local laws and corporate requirements (i.e. health codes, Serve Safe and employment law)
  • Responsible for the professional development of Multi-unit managers and General Managers. When necessary, will have the ability to 'roll up your sleeves' and do hand's on training in the restaurant.
  • Responsible for monitoring management performance, conducting periodic performance reviews, discipline and terminations
  • Provides interview and staffing support to field organization
  • Participates in the development of local marketing promotions or public relations on behalf of any and all locations.

Education and Experience

Bachelor's Degree or 5+ years of experience

Multi-Unit Operational Experience required

QSR and/or Table Service restaurant required

Experience in a metrics based organization a plus


Self-motivated, commitment and business ethics

Must be very deadline and metrics oriented

Adaptable, flexible, patient and able to work with little outside direction

Excellent written and verbal communication skills as well as listening and interpretation

Ability to produce results and a willingness to be measured solely on those results

Ability to prioritize and manage multiple projects simultaneously with equally productive results

Comfortable is a rapidly changing environment with shifting priorities

Ability to perform with a high degree of professionalism and integrity

Driven by self-motivation and achieving results

Job Type: Full-time

Pay: Up to $180,000.00 per year

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  • Job Reference: 231880318-2
  • Date Posted: 15 February 2021
  • Recruiter: Friendly Franchisees Corporation
  • Location: La Palma, California
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent