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Technical Support Engineer

San Mateo, California
Job Type
15 Oct 2020
Exabeam is the Smarter SIEM™ company. We help security operations and insider threat teams work smarter, allowing them to detect, investigate and respond to cyberattacks in 51 percent less time. Security organizations no longer have to live with excessive logging fees, missed distributed attacks and unknown threats, or manual investigations and remediation. With the modular Exabeam Security Management Platform, analysts can collect unlimited log data, use behavioral analytics to detect attacks, and automate incident response, both on-premise or in the cloud. Exabeam Smart Timelines, sequences of user and device behavior created using machine learning, further reduce the time and specialization required to detect attacker tactics, techniques and procedures.Position OverviewThe Technical Support Engineer (TSE) role has a dynamic nature where you will provide technical troubleshooting assistance and resolutions for customer problems and interface with internal engineering teams on various product issues.At Exabeam, we encourage growth and nurture potential. In addition to delivering success for our clients, you will contribute to projects revolving around tooling, knowledge management, our growing market place of solutions, and more. You will join a team of engineers with deep security and data science expertise and will hone your skills related to Cyber Security and Distributed Systems running on Linux while supporting enterprise software customers.We work together, we win together. Exabeam develops the skills needed to grow in your career and promotes from within. Whether it's for a customer or a team member, we seek to make a real impact and create a valuable experience. ResponsibilitiesExemplify Exabeam's commitment to our customers Oversee systems incidents underway to ensure they progress toward resolutionCollaborate on continuous improvement of technical and client interaction skills Serve as primary interface between Customer Success, Engineering, and Product Management for ongoing issues and longer-term solutions Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround Reproduce system issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentationQualifications2-3 years' experience in a customer support role within an enterprise organizationBS/MS in Computer Science or equivalent experience Experience with Linux and comfort at the command line Ability to isolate problems between hardware and software and provide information to appropriate development team(s) Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolutionAbility to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updatesWorking knowledge of Elasticsearch, Hadoop, MongoDB, and scripting in Python considered a plus! Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit or follow us on LinkedIn and Twitter.
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  • Job Reference: 182911329-2
  • Date Posted: 15 October 2020
  • Recruiter: Exabeam
  • Location: San Mateo, California
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent