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Technical Client Success Representative

Santa Barbara, California
Job Type
15 Oct 2020
This position requires functional knowledge of company, customer service philosophies and our current product offerings, all of which are taught in an extensive training program. Coming in with superior customer service, a passion for the tech world and problem solving approach is ideal, as you will educate customers about our products.We are looking for a colleague who has excellent customer service, strong written and verbal communication skills and the ability to adapt and thrive in a dynamic environment. Our new team member needs to be someone who is passionate about technology, a team player who wants to help everyone succeed. Last but not least, we are looking for someone who is looking to grow with a thriving SaaS company, a person that takes pride in their work.Responsibilities:- Be the front line for incoming phone calls and support tickets;- Answer product questions and solve break/fix issues;- Document in detail, and escalate issues to our senior techs;- Identify outages; follow communication and escalation protocols;- Provide a high-quality experience for internal and external customers;- Effectively manage a high-volume of support tickets;- Seek out training opportunities on product and customer service best practices.Requirements- 1-2 years experience working in customer/tech support role;- Experience Using and Troubleshooting PC's and Windows;- Have the ability to learn new applications and concepts quickly;- Be hungry for knowledge about our products;- Be available for working early shifts;- Background in Software or SaaS support is a big plus.BenefitsWhat we provide:- Comprehensive product training;- Effective software tools;- A positive and supportive environment;- Awesome colleagues;- Competitive pay and benefits.
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  • Job Reference: 182901987-2
  • Date Posted: 15 October 2020
  • Recruiter: AutoVitals
  • Location: Santa Barbara, California
  • Salary: On Application
  • Job Type: Permanent