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Staff Technical Support Engineer

Job Type
15 Oct 2020
Job DescriptionJob Responsibilities Provide direct technical web and telephone support to Fortinet customers including: • Support and troubleshooting on the wireless and switching range of Fortinet products • Collection, analysis and change recommendations of configuration information • Collection and analysis of customer network information • Collection and initial analysis of packet trace information • Recommend corrective actions based on analysis • Provide customer education where needed due to gaps in networking, product knowledge etc... • Consultation of technical documentation, bulletins and release notes for known problems • Reproduction of customer environments on lab equipment • Follow up on technical cases including proper escalation and management of the case until case closure. • Manage customer communications and expectations until the closure of each caseJob Skills Required • Experience in a technical support role in a networking/security company or equivalent education • Strong understanding of WiFi 802.11 networks, 4G LTE experience. • Strong understanding of TCP/IP, routing protocols, L2/L3 switches • Experience with security products firewalls, IPSec, IDS/IPS, WIDS • Strong troubleshooting and problem solving skills • Extensive working knowledge of Windows, MACOs,UNIX or Linux • Previous call center experience, preferably supporting data networking products and/or security products is desirable. • Strong English skills both written and verbal. Educational Requirements Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable#LI-MG1 About UsFortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security features without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.
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  • Job Reference: 182908000-2
  • Date Posted: 15 October 2020
  • Recruiter: Fortinet
  • Location: California
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent