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Service CS Associate

Carlsbad, California
Job Type
15 Feb 2021
  • Manage daily RMA status and key in customer ATA (actual time to arrive)
  • Manage Buffer Stock of LGDUS and ETS (turnover rate, backorder, in-transit)
  • Process received RMA shipments considering RMA TAT and meet the target rate
  • Sell slow and non-moving buffer stock to the local vendors
  • Manage parts (forecasting, securing, allocating, selling, backorder)
  • Make weekly issue report (current Parts & BA statuses) and report to the management
  • Make weekly and monthly reports and monthly standard reports for buffer stock, parts and B/A and report to Headquarters
  • Support customer's daily report (RMA quantity, shipment quantity)
  • Re-work issue for OBA (out box audit) defect product
  • Collaborate with other departments and management on RMA planning and status
  • Participate in continued learning and skills building as required to support the business
  • Discuss visibility, direction and alternative solutions of any issues found with management
  • Proactively identify and resolve potential problems or issues that may impact other parts
  • Comply with all required safety/ quality regulations and with the company's policy and procedures
  • Perform other related duties as assigned

  • 0-3 years of experience
  • Bachelor's degree in business related field
  • Proficient in Microsoft Office & Windows base OS
  • Authorized to work for any U.S. employer
  • Travel required 12%
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  • Job Reference: 232036246-2
  • Date Posted: 15 February 2021
  • Recruiter: Lg Display America, Inc.
  • Location: Carlsbad, California
  • Salary: On Application
  • Job Type: Permanent