Digital Realty is looking for an entrepreneurial, outcome-driven colleague to help support our sales team in developing and closing sales by providing public/private/hybrid cloud expertise as well as deep networking and infrastructure design acumen. Solutions Architect will be a key member of the Global Sales and Sales Engineering Teams, educating customers of all sizes on Digital Realty's value proposition and participating in deep architectural discussions to ensure solutions are designed for successful deployment and maximum total cost of ownership.
The Solutions Architect will be knowledgeable in all of Digital Realty' product lines and the global data center, hosting and networking landscape. He/She should also have a strong background in cloud services environments, with the ability to guide architectural solutions for private/public/hybrid and complex network deployments with a keen ability to translate customer requirements and business outcomes into Digital Realty technical solutions. Additionally, the Solutions Architect will be a critical part of our global ecosystem development team to foster rich interconnection and service exchange within Digital Realty's global connected campuses.
The primary role of the Solutions Architect will be to act as a technical advisor for Digital Realty' customers and the Digital Realty' sales teams to architect creative and complex IT/cloud/networking and service delivery solutions for our customers and partners. The role requires a broad range of knowledge and experience at the application layer to optimize performance over flexible and high performing infrastructure and tailored data center services. The Solutions Architect should be able to articulate solution benefits to both technical & non-technical audiences, as well as provide leadership and mentoring to the sales team and other internal/external thought leaders.
Substantial telecommunications experience required; technical and commercial knowledge of Internet, MPLS and IPVPN topologies and architectures required
Proficient in Router and switch features and configuration, fault tolerant designs, and QOS mapping
Experience with routing and switching protocols; SDN/NFV, performance measurement, tuning and scaling, and reliability and security techniques
Experience with Network Peering, Internet Exchanges and CDNs
Data center networking technologies and architectures (Leaf-Spine architectures, Data Center Interconnect technologies)
Public, Private and Hybrid cloud services and deployment methodology
Experience with cloud orchestration and automation using tools such as OpenStack, vRealize, etc.
Private connectivity services and egress cost modeling
Must have a thorough understanding of, and experience with servers, storage, layer 3 networking and enterprise software. Solid understanding of the entire OSI stack is a must
Experience with data center virtualization, software defined data centers and hyper-converged infrastructure solutions
Software and Database system development
Storage Platform technologies (SAN/NAS) including Hardware and Software (EMC/NetApp/Sun/IBM/HP/VMware/Citrix/Brocade/Juniper)
Must have a thorough understanding of the implication of common IT product on system designs: servers, storage, layer 3 networking, and enterprise software
Solution Selling and Technical Consultation
Strong ability to focus ambiguous customer needs into specific, deliverable requirements
Quickly and accurately assess current operations, identify opportunities for architectural changes to drive additional business benefit
Ability to extract unrealized customer requirements, and service benefits, gaining consensus with data driven positioning
Cost estimation, with a focus of helping customers understand return on investment as well as total cost of ownership advantages of solutions proposed
Assess performance and service level agreements against business needs and expected results. Build evidence and models to demonstrate expected (desired) results
Able to facilitate workshop style sessions with customers to extract important areas of customers current architecture. Can keenly couple key insights to present highly technical concepts and solutions specifics to audiences of varying technical capabilities in a clear, concise and easily understood manner
Coach and provide technical leadership to others on network designs, platform sizing, infrastructure system design and the application of new technologies and project management methodologies
Professional sales consultation of customer technical requirements to develop viable solutions, resulting in bookings
This position supports all of Digital Realty North American platform (US & CAN) and therefore may require approximately 30% travel. The Solutions Architect may also be required to travel to other markets or other locations where customer IT/engineering groups are located to conduct and lead on-site meetings that are presented to customers.
5+ years of technical experience - Hosting/Cloud companies, Cloud/Networking/IT consulting. Client facing operations or technical sales position preferred
2+ years of solutions selling and technical support experience in the high-tech industry preferably in the network, cloud and/or data center markets
Effective Solutions Sales Capabilities: Demonstrates advanced solution selling abilities and effective, pro-active customer communications including proposal development, delivery, and RFP responses A combination of education and experience is acceptable
Proven technical support for sales and marketing initiatives through participation in proposals, marketing studies, speaking engagements, blogs and other technical writing
Detailed knowledge and sizing experience of networking technologies as well experience with storage architectures associated to private/public and hybrid cloud environments
Bachelors Degree in Engineering, Computer Science, or related technical field
Knowledge of DevOps methodologies and orchestration software is highly desirable
Advanced industry certifcations (AWS, Microsoft, Google, VMare, Cisco, Juniper, etc)