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Senior Desktop Technician

Santa Monica, California
Job Type
15 Oct 2020
Job Title:Senior Desktop TechnicianRequisition ID:R002857Job Description:Job Title: Senior Desktop TechnicianReporting To: Manager, Desktop SystemsDepartment: Activision Blizzard Systems InfrastructureLocation: Santa Monica, CaliforniaYour Platform Activision Blizzard plays a centralized role in the creation of epic entertainment by supporting our interactive gaming brands and studios with a diverse range of career opportunities across corporate functions such as Marketing, Communications, Legal, Human Resources, Finance and Supply Chain. Located in our global headquarters in Santa Monica, we encompass equal parts agility, creativity and rigor to enhance the employee and player experience. To learn more, check us out at or on Twitter MissionAs a Senior Desktop Technician you will be responsible for our desktop infrastructure specializing in PC, Mac, and mobile devices with a primary focus on managing inventory and making improvements to the current workflow and processes tied to inventory management. You will work within the Systems Infrastructure team to manage the lifecycle of assets from procurement to end-of-life. This includes being responsible for desktop and laptop deployments, mobile devices, break-fix and incoming support service desk tickets.Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities: Manage IT hardware inventory by following existing asset management process while identifying areas of improvements and efficienciesOrganize and execute end-of-life system replacement and new hire system deploymentPerform installations, adds, moves, and changes for PCs, monitors, printers, mobile devices and related peripheralsPerform eWaste process by collecting, applying security requirements (i.e. on-site hard drive destruction) and scheduling pickupPerform procurement process for IT Systems Infrastructure team from Purchase Order Request (POR) to ReceivingPerform IT billing process for IT Systems Infrastructure team by working with vendors and Accounts PayableMonitor and triage tickets, as part of Service Desk team; tracking cases from beginning through to resolution for on-site and remote usersPerform archive restores, manage user and computer accounts in Active Directory; patch management, manage VPN accounts, Aspera requests, respond to security alerts/resolutions, password resets, IBM BigFix Asset Management, and all other duties as assignedPerform software and hardware configuration across diverse platformsAssist with office/cubicle moves (IT equipment)Partner with IT management and security team to ensure that all systems adhere to security policies and any compliance requirementsParticipate in 24/7 IT coverage for the critical business environment and applications as needed including performing backup support to users globally EU/APAC (Europe and Asia Pacific) and collaborate with Service Desk and Desktop Support counterparts in EU/APACContinually researches and keeps abreast of new computer infrastructure, computer system operating environments and new software applicationsPlayer ProfileMinimum Requirements:You have 5+ years of IT experience in a support and/or project-based environment; previous experience as a Desktop Technician is a mustYou have proven experience:Working with ExcelWorking with asset management tools like ServiceNow, BigFix; and ERP/Financial Tools like Oracle EBS, SAP, MS DynamicsWorking with Active Directory, Microsoft Exchange, EMC (Exchange Management Console), Outlook Web Access and Office 365You have a customer service approach to your work with experience helping clients troubleshoot and resolve issues with applications including:Windows & Mac OS platforms including mobile devices running Apple iOS & Android OSNetwork services like DNS, DHCP, and certificate-based authenticationYou have a project management mindset; working independently, on multiple projects at a time with proven ability to deliver high-quality results in a fast-paced, complex and dynamic work evironmentYou have an understanding of desktop infrastructure architecture and ability to improve operations, processes and tools accordinglyYou have produced and rolled out processes and tools to improve overall IT support effectivenessYou're an analytical thinker with ability to assess resource requirements to support an implementationExcellent oral/written communication and organization skillsExtra Points:Programming and/or scripting with Python, PowerShell, JavaScript, etc.Work experience in Media/Entertainment industryBachelor's degree in Computer Science or similar education, work experience may substitute formal education based on qualificationsOur World Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered!The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
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  • Job Reference: 182909193-2
  • Date Posted: 15 October 2020
  • Recruiter: Activision Publishing, Inc
  • Location: Santa Monica, California
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent