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Senior Business Operations Manager

Location
Los Angeles, CA
Posted
30 Jun 2020

Own strategic projects to improve our operations, and help scale them across the business. You'll be responsible for driving initiatives end-to-end You will partner with functions to execute your recommendation, and won't rest until you've successfully driven the organization to solve the problem. Infrastructure that you'll help build include performance metrics and management processes; tooling/product; and new operational processes.
Connect and advocate for teams across the company You'll be a key point of contact between leaders in our Market Operations, CX, and EPD (Engineering, Product, Design) teams located in cities across the country. Your role will be highly collaborative you'll work across our functions to make sure the needs of each team are surfaced and heard at the executive level, and that these teams remain aware of everything happening cross-functionally. You'll frequently be the conduit between engineering and product teams and teams leading home renovations in the field, and need to be at ease working with both.
Provide decision making support and thought leadership to the Operations leadership team. You will use both qualitative and quantitative data to drive insights - the what, and most importantly the so what to help ensure that our organization is moving in the right direction.
Manage change across Operations Orgs As a company, we're moving fast We recognize that what got us here, won't get us there and that we need to constantly iterate to make our operations as smooth and efficient as they can be. From time to time, those changes will include changes in our tech tools, changes in our processes, or changes in our organizational structure. We recognize that each of those changes can impact the day-to-day of many people in the division, and you'll be at the forefront of rolling out those changes.
Standup new markets Develop a deep understanding of the market and communicate actionable insights that inform our launch and go-to-market decisions. You will spend time speaking to locals, industry players, and potential partners, and analyze data to validate your hypotheses.
Standup local operations including overseeing all of the cross-functional activities that contribute to launching a market, hiring and onboarding people on the ground, and developing feedback loops to ensure that local nuances are incorporated into our processes.
You are
Both a systems thinker and a doer you're a strategic thinker who can go deep on a business and understand its core drivers; you're also biased to action and know that the true test of an idea comes when we try it out in the real world.
Quantitative and data driven you're eager and able to drive insights to the business using data. You're experienced in designing analyses to prove or disprove hypotheses, and you look to data not only for the what ( what's happening in our business ) but the so what ( why does this matter and what is it telling us about potential next steps ). Equally important you understand that data doesn't always exist in a spreadsheet, and you're excited to talk to customers and get on the ground to understand how different markets work.
A creative problem solver You have a proven track record of thinking outside the box to solve complicated and multi-faceted problems. You think top-down, bottoms-up and from multiple angles to make sure we're being exhaustive in the way we evaluate our business.
Highly collaborative You're excited about working across all of our regions and across all levels of the organization with our leadership team, our functions, our GMs, and our city operations teams. You're a strong communicator with the ability to motivate and inspire cross-functional teams.
Customer-first You care about our customers, and you understand that we exist, first and foremost, to serve a customer need. Selling a home is stressful and emotional, affecting a our customers' largest asset. You're mindful of that in everything that you and the team do.
Hungry and energetic You're determined to hit ambitious goals and can rally a team and our organization behind them.
A leader you can inspire confidence in new teams or the organization as a whole, and establish followership to drive your initiatives forward. You have the humility to flex up and down and roll up your sleeves where needed to build momentum for the team.

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