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Product Owner - Digital Services

Location
San Francisco, California
Job Type
Permanent
Posted
15 Oct 2020
*Your Opportunity* Charles Schwab's Retail Onboarding, Activation & Growth team is responsible for delivering innovative, best-in-class new client solutions across various platforms. We are obsessed with solving customer needs. We want every interaction to be simple and easy in a fast-paced Agile environment. We collaborate with user experience and design, business and technology partners across the enterprise to build software experiences our users are passionate about. We are looking for a mid-career Product Owner for our team..*The team is responsible for:* + Strategy - Setting ambitious and clear production vision for designing re-usable utilities across multiple journeys + Execution - On all aspects of technology product development including the definition, creation, development and implementation through a prioritized backlog of product features + Customer Focus - Develop a deep understanding of the target market, build close relationships with key team members and define business strategy for cross-enterprise utilities + Partnership - Support client-facing employees in delivering for our clients (specifically web and mobile strategies) by integrating the end to end client experience.*What you are good at* Product and customer champion + Partnering with other Product Owners, you will be responsible for technical execution and strategic vision of various components of a re-imagined Retail onboarding and activation experience + Translate product vision into specific results, and ensure attention to detail by effectively managing the product feature backlog + Drive the product roadmap and define release maps based on feasibility, viability, usability of features + Support iterative testing and ongoing improvement of the client experience + Identify and partner on process improvements which enhance Schwab's onboarding experience + Use data effectively to help you drive user insights and inform product decisions.*Proactive problem solver* + Outline the vision for future use-cases to ensure scalability across unique client journeys + Focus on business impact and come up with meaningful recommendations informed by high quality data analysis and metrics + Incorporate design thinking, a multi-channel approach and end to end collaboration + You are enthusiastic and will empower the scrum team to bring to bear individual strengths in order to move past difficult situations + Model team norms and contribute to positive team dynamics, leading to continuous team performance improvement + Help foster an environment of trust, effectively communicating within the scrum team and with an ecosystem of stakeholders.*What you have* + A passion for digital innovation and commitment to superb client experience + Strong product management skills, experience with client journeys, and demonstrated ability to synthesize and process data + Technical background with a keen understanding of broader business needs and strategy + Superior communication skills, able to communicate complex messages and trade-offs and tell a compelling story + Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology + Effective relationship builder - ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types + Comfort in a dynamic and fast-moving work environment, with a positive demeanor and solid work ethic + Self-starter with outstanding organizational skills + Curiosity to continually reevaluate existing designs + 2-5 years of Product Management experience + Good understanding and/or experience with financial services regulations + Experience with MS Project, MS Word, Excel and PowerPoint is required. Apply for this job Refer a friend.*Why Schwab?* At Schwab, "Own Your Tomorrow" embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We're a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you. Hear from employees: : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity..*Job Locations* _US-CA-San Francisco_.*Requisition ID* _2020-65562_.*Posted Date* _3 days ago_ _(10/9/2020 11:40 AM)_.*Category* _Product & Project Management_.*Position Type* _Full time_
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Details

  • Job Reference: 182892556-2
  • Date Posted: 15 October 2020
  • Recruiter: Charles Schwab
  • Location: San Francisco, California
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent