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PC Validation Support Tech/Customer Support Eng /PC Hardware Technical

Location
Folsom, California
Job Type
Permanent
Posted
15 Oct 2020
Job DescriptionDescription:Client Connectivity Division CCD is looking for a technical person for Chip product lines. The primary goal of this job is to ensure that peripheral developers are delighted by the technical support they are receiving from Clients on, and their products. This role requires working closely with peripheral OEM and ODMs, CCD HW/SW/FW engineers located in Israel, and with the world-wide product and customer marketing team. This person will be responsible to track progress on technical issues, working closely with technical teams to drive timely debug, resolution, and respond to these issues. When issues or challenges are found by Clients, work with Clients engineers to determine the customer impact and deliver them to product/customer marketing in a timely fashion. If we decide a customer needs technical training or meetings with Clients technical experts on certain topics, coordinate those activities.QualificationsStrong technical support, and customer engagement skills with 3+ years of experience are required. Experience and savvy working with customer engineering is required.Solid PC platform and technology understanding is requiredSelf-motivated with strong problem solving and critical thinking skills, and ability to work across multiple technical groups.Excellent verbal and written communication skills - as well as strong organizational and meaningful written indicator skills.Excellent customer support experience/skillsPC Architecture, IO ArchitectureEducation: AA in Computer Engineering with 3+ years industry experienceAdditional InformationAll your information will be kept confidential according to EEO guidelines.Job Location
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Details

  • Job Reference: 182905966-2
  • Date Posted: 15 October 2020
  • Recruiter: Infotree Service Inc
  • Location: Folsom, California
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent