Pay Rate: $20.00/HR
There's a new leader in innovative supply chain management solutions, forged from the well established brands. Working from the inside out, we add value where it matters most, and incorporate our capabilities into our customers' businesses. Our client manages all aspects of supply chain from procurement and warehouse management to logistics and onsite customer services. We reduce complexity and increase reliability so our customers can deliver mission critical solutions that improve our world.
The Onsite Representative is accountable for representing at customer production sites, interacting and coordinating directly with the Customer Administrator and onsite functional area managers to effectively maintain and replenish customer supply bins; and for providing an onsite presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. The OnSite Representative may be required to travel/drive from customer site-to-site, as needed. The Onsite Representative will be responsible for communicating all relevant program information to the Program Manager/Supervisor including, but not limited to, notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and communicating opportunities to provide additional value added products or services for increased customer satisfaction and profitability.
DUTIES AND RESPONSIBILITIES:
--Represent vision, values and objectives in all job related activities, sustaining excellent customer relationships.
--Maintain strong knowledge of products, services, quality requirements and customer plans and specifications.
--Continuously promote and maintain positive working relationships with customers and associates onsite, ensuring all opportunities to provide value added services to customers are communicated to Program Managers for follow up.
--Perform daily bin maintenance, including Bin Scanning, Bin Replenishment, FOD Removal, within customer specifications and requirements, in coordination with On Site Inventory Clerks, if applicable.
--Proactively initiate or respond efficiently to daily Customer requirements, with the Contract Administrator, Production Floor Supervisors and other relevant functional area managers Attend Shortage, Planning and Development Meetings, as required, to provide accurate and current status on critical parts to customer management team.
--Address On-Site quality assurance issues and forward to the Program Manager and or Quality Manager for resolution.
--Communicate or report relevant program information (i.e., critical stock outs) to Program Managers, immediately. Assist the Program Manager in determining new bin setups, size and locations.
--Identify part usage issues to the Program Manager and Customer Contract Administrator.
--Practice and promote good housekeeping within the onsite work environment.
--Actively seek and recommend process improvements to Program Managers, to increase efficiently and accuracy.
--Accommodate Special Requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed.
--Adhere to all customer site safety and security policies and procedures, and local laws or regulations, as applicable.
--Attend regularly scheduled customer or company sponsored meetings and/or training, as required.
--Travel/drive from customer site-to-site, as necessary.
--Some college or college degree is preferred;
-- High School Diploma or GED required
--Minimum of 1year relative JIT, VMI or 3PO experience, within the aerospace industry preferred
--Excellent, proven customer service and interaction skills, with direct customer and supplier contact
--Excellent organizational and time management skills
--Clear and accurate data entry and documentation skills
--Strong follow through and perseverance to handle multiple tasks simultaneously
--Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
--Ability to be detailed oriented and perform indepth research, if required
--Ability to be cross trained in multiple critical areas of the department
--Strong competency working with integrated data systems,
--Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required Must be open to schedule demands changes and demands, per customer needs
--Must have the ability to travel/drive from customer site-to-site, as necessary Must have and maintain own/reliable transportation and company approved driving record.
In this role the OSR manages inventory on the customer site they replenish bins, cabinets, kits, etc. when inventory is needed. They also scan barcodes at the various product locations onsite to trigger shipment of additional product. This is the operational part of this role that may require forklift experience depending on the product and needs at that customer site. Because this position is onsite at the customer location, they also provide front line service support to the customer, general status tracking and reporting in support of the contract/order and fulfillment statuses, etc. These onsite (Inventory Associate, OSR, and CMS Technician) level roles are very nuanced and balance operations scope as well as customer service. Additionally, a lot of this is site specific based on our SOW with that customer