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Manager, Software Engineering

Location
Los Angeles, CA
Posted
30 Jun 2020

Riot engineers bring deep knowledge of specific technical areas but also value the chance to work in many broader domains. As an Engineering Manager in Live Services, you will oversee the health and performance of the Wolf Engineering team. You will work with product teams across the organization to develop and shape our technical integration and support strategies for each product Riot ships. You will work with Product and Delivery leaders to set the technical roadmap for our global player support organization - ensuring that we have the technology in place to allow our players to seek help when they need it, and our agents have the tools needed to deliver a quality support experience. You will use technology to improve the player support experience, evaluating and integrating industry-leading solutions in machine learning and automation to improve the detection or resolution of issues affecting our players and get them back in game faster. You will hire to grow the team as Riot matures in operating multiple games, creating an effective and inclusive work environment.

Responsibilities
Provide mentoring and leadership to a group of 10 software engineers
Partner with your Tech Lead to provide technical direction to Wolf engineering team
Create a diverse and inclusive team where all members feel they have a voice and are welcome
Be a supportive career coach for the engineers on your team
Partner with recruiting in hiring world class engineers
Partner with product and delivery leads to ensure your team is delivering on time and at high quality
Represent your team's point of view and priorities to other teams and products
Hold your team accountable to Riot's engineering and performance standards and Riot Values

Required Qualifications
BS in Computer Science (or equivalent experience)
Experience as a Senior Software Engineer or higher
5+ years of software industry experience

Desired Qualifications
5+ years of video game industry experience
2+ years experience managing engineers
5+ years hands on experience with Java or Python
2+ years distributed systems experience
Experience working with customer support organizations
Experience leading remote teams

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