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Live Operations Specialist - German

Manhattan Beach, California
Job Type
15 Oct 2020
Pearl Abyss America, Inc. the team behind Black Desert is seeking a high-performing, innovative, results-oriented and customer-obsessed, Live Operations Specialist to help accelerate our gaming reach to millions of customers across all screens (PC, Mobile, Console, etc.) in North America.The video game industry is already bigger than music and movies combined, and is growing rapidly. The video games industry is transforming how customers are entertained, communicating with each other, and interacting with digital devices.We're looking to hire a passionate Live-Ops Specialist in our Black Desert Live-Ops team. The highest priority for this role is to continuously monitor the game live-service and handle day-to-day live-ops tasks, to collect in-game issues and players feedback, and to engage players by designing and executing in-game events. Our live-ops specialists will be actively interacting with the players both in game and in the community, working closely with community managers and customer support staffs. We specifically need a German-speaking staff who can work on the EU servers helping to take care of the German speaking players community.This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve North America goals. RESPONSIBILITIES Handle day-to-day tasks for the game's live-service through the internal operation tool. Assist the regular server maintenance work and the content updates Monitor and regularly report on the live-service issues and the players feedback Respond to the live game issues that occur in the game and write up appropriate notices when necessary Assist creating weekly/monthly in-game events plan and executing them during the live-service Work closely with other live-ops specialists, Customer Support team and Community Managers to solicit feedback and suggestions for the game improvement from the community Stay up-to-date on the latest game updates to be able to support the player base properly. Perform investigation and documentation on the game exploits, bugs and other serious technical issues in the game. Review customer support ticket answers and further investigate reported issues and take actions when necessary RequirementsMINIMUM QUALIFICATIONS Bachelor's degree or equivalent work experience Minimum 2 years of work experience in video game industry, especially in CS, QA, live-ops community management, or related field Extensive knowledge and gameplay experience of MMORPG Prior experience/interactions with the gaming communities Technical knowledge of online game live service Strong customer service ethic and great inter-personal communication skills Creativity, curiosity, and a willingness to learn and grow Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities *International travels may be required for this position PREFERRED QUALIFICATIONS Avid Black Desert Online player Project management experience or related certificates Graphic design or video production/editing skills Proficiency in Korean Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401(k)) Life Insurance (Basic, Voluntary & AD) Paid Time Off (Vacation, Sick Days & Public Holidays) Family Leave (Maternity, Paternity) Free Food & Snacks Free Gym Access (in the company office building) Monthly Meal Allowance Pet Insurance covered by the company, for employees's pet animals (up to 3 pets) *Pearl Abyss America, Inc. is an Equal Opportunity Employer. Pearl Abyss America, Inc. will not disclose your personal information to unauthorized third parties and will only utilize the information you provide during your recruitment process.
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  • Job Reference: 182906553-2
  • Date Posted: 15 October 2020
  • Recruiter: Pearl Abyss America
  • Location: Manhattan Beach, California
  • Salary: On Application
  • Job Type: Permanent