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Help Desk Technician

Sacramento, California
Job Type
15 Oct 2020
Our client manages their customer's IT so they can get ahead. When running a small business, every moment counts. Their clients don't have to lose any of them to problems with their company's IT operations. An interruption in server access, a loss of important data - even a poorly managed spam filter - costs small businesses time and money. Outsourcing technology management to IT professionals like our client insures against this lost productivity, at a price their clients can afford.Our client pride itself in fostering long-term relationships with their clients, working closely with them to ensure that their client's company has the tools for success and the support to keep them operating smoothly.Help Desk TechnicianAs the Help Desk Technician, you'll maintain computing systems and software for clients by working with our client's staff and management in a team-oriented approach. Your day-to-day support activities will include what are commonly known as "help desk support" tasks such as monitoring and maintaining system resource usage, security, operational standards, system performance, end-user issues, and attending to operational problems related to various network components.Responsibilities: Provide onsite and remote technical assistance to client baseDiagnose and resolve desktop technical hardware and software issuesResearch questions using available information resourcesLog all customer interactions in ConnectWise and follow all standard procedures including documenting resolutionsField incoming phone inquiries and enter new tickets in ConnectWiseInstall equipment and provide initial start-up and training assistance to client's in-house personnelQualifications: College degree2+ years related experience and/or trainingIndustry certifications such as A+ or N+, MCP or MCSA (Windows 7, 8, 10)Ability to travel locally during the business day; some out-of-area and overnight travel may be requiredTechnologies:RMM Platform (Continuum)ConnectWise ticketing softwareBasic administration of Windows Server 2008, 2012, SBS2003, SBS2008, SBS2011Basic administration of AD, DNS, DHCPBasic administration of Exchange 2003, 2007, 2010, Office365SSL and other VPN SetupDatto / BDR Solutions, file restores/recoveryBasic administration/troubleshooting of Wireless TechnologiesBasic administration/troubleshooting of Windows Vista, 7, 8 & 10Basic administration/troubleshooting of printersBenefits:Our client values their employees' time and efforts. Their commitment to your success is enhanced by their competitive compensation and an extensive benefits package.Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning and culture. Our client is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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  • Job Reference: 182886355-2
  • Date Posted: 15 October 2020
  • Recruiter: Insperity
  • Location: Sacramento, California
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent