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Director, Technical Writing Team

Location
Los Angeles, CA
Posted
30 Jun 2020

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency.
So if you're talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk.
WHAT YOULL DO:
The Director, Technical Writing Team is responsible for the strategy, scalability and organization of our company's Intranet as well as platform and API reference materials.
This role will nurture the development of a team of tech writers who are passionate about writing, serious about their careers in technical documentation, and have strong opinions on the Oxford comma.
As our company grows globally, we need someone who can think strategically about the future of our knowledge-sharing databases across our audiences internally and externally, including supervising the management of content translations/localization.
Articulating the vision for our documentation across the company and executing the plans to make that vision a reality
Ensuring our documentation is meeting the needs of our platform users, optimizing content and structure for this audience (using feedback to inform our strategy and content development)
Advocating for the technical writing team and the content in the Knowledge Portal and API documentation
Facilitating partnerships across The Trade Desk to enhance our written content with high-quality multimedia work, when needed
Managing the relationship with the software company we use to house our documentation, ensuring their roadmap supports our needs
Prioritizing tasks and leading our technical writing efforts
Developing and investing in the career paths of the technical writing team
As needed, collaborating directly with product managers, product marketers, and engineers to lend a hand with documentation
Refining documentation processes (including translation) and developing KPIs to quantify success
Leading the strategic organization on our company's intranet
Developing a strategic, scalable plan for global information company-wide and rolling it out globally
WHO YOU ARE:
A cross-functional collaborator
Strong communicator
Experience in addressing complex issues and structuring content accordingly
Thrive in a fast-paced environment and meet deadlines
Committed to exceptional output
Willing to travel, as needed, and work across multiple timezones
10+ years of experience in technical writing, including team leadership

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