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Associate Director, Financial Aid Operations

Location
Los Angeles, CA
Posted
30 Jun 2020

Under the general direction of the Director, the Associate Director is responsible for the day-to-day administration of Cal State L.A.'s comprehensive student aid delivery system involving over 50,000 applications; over 18,000 recipients; and $280 million annually. The incumbent assists the Director in planning, developing, implementing and coordinating all phases of federal, state and university financial aid programs to meet departmental and University objectives. The incumbent works with staff to ensure that quality financial aid services are delivered to students within the parameters of federal and state rules and regulations. The incumbent works with professional staff to resolve student appeals and requests for exceptions to policies and regulations. The incumbent will: establish and maintain effective and efficient financial aid services to students; supervise, direct, train, monitor and evaluate performance of assigned staff; coordinate financial aid activities; maximize the utilization of available resources; supervise the awarding process in accordance with federal, state, and institution policies; provide accurate and timely delivery of information and financial aid awards to prospective students and families; establish and maintain office policies and procedures manual; keep current regarding federal and state regulations that affect financial aid programs; supervise the awarding process in accordance with federal, state, and institution policies; assist the Director in the development of financial aid policies and financial aid programs that are supportive of the University's Strategic Plan. Assist in the development and implementation of financial aid related systems and online solutions such as PeopleSoft, Website, and Imaging. Participate in professional development activities. In the Director's absence, the Associate Director represents the Director at meetings and acts on the Director's behalf.
Required Qualifications
and Experience: Bachelor's degree from an accredited institution in student personnel, higher education, counseling, business education, social sciences or a related field. Six years of professional financial aid experience, which includes a minimum of three (3) years of managerial/supervisory experience in a college or university financial aid office. Thorough and demonstrated knowledge of federal and state rules and regulations. Knowledge of and experience in an automated student financial aid system at a large college or university. Ability to work well in a diverse campus community. Excellent skills in writing, public speaking, and interpersonal interaction with staff and supervision. Demonstrated interest and ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
Desired Qualifications
: Master's degree in a related field. Experience in PeopleSoft student information systems, WebGrants, Common Origination and Disburesment (COD), and the National Student Loan Database Systems.
Compensation: Salary is commensurate with experience and qualifications. A comprehensive benefits package is provided.
Appointment: The Administrator II appointment will be made under the guidelines for management and supervisory employees of the California State University. All rights and benefits associated with this appointment are governed by the Management Personnel Plan.

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